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  • Return Policy

You may return purchased items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The returned merchandise must be sent back in its original packaging, and returned in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to us.

Special Note's on International Orders:

  • Orders returned to GRESSO due to incorrect or missing address information, shipping fees are non-refundable.  Additional shipping charges will apply to re-ship the items to the correct address.
  • Orders refused by the recipient for any reason and/or returned to GRESSO for non payment of Customs Duties and Taxes are non refundable.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our Warehouse Address:

GRESSO
1707 Quincy Ave Ste 103
Naperville, IL 60563